(401) 552-5757
Glospey Computers
  • Home
  • Services
  • Information
  • Blog
  • Contact Us
  • Help Desk
  • Our Clients
    • WPRAACA
    • Weekapaug
    • Pasquales Pizzeria
    • Paintings by Pat D'Ambra
    • John Gentile Law
    • Suzanne Dickson Albert
    • Stackit Stones
    • Manfredo Boxing Sports Fitness

Internet Connection Issues?

4/28/2015

 

You might want to call Glospey Computers before you call your ISP!

Picture
One of our main goals is to save our customers money. We can only do this effectively if they call us before they spend money.

Recently, I spent most of the day fixing a network problem for an existing client who had internet connection issues. The day before they (understandably, but in retrospect…incorrectly) called their ISP - internet service provider. The ISP sent out a tech to fix the problem. He sold our client equipment the client didn't need AND made the problem worse! This is an easy mistake for the un-knowing, as business networks are complex.

We got the call that following morning, I went with a network specialist there a bit after noon and had the entire store back up and running by 4. Most of that time was spent figuring out what had been done then fixing that rather than repairing the simple problem (that was done within the first hour).

Had we been called first, the client would have:

  1. saved over 2 hours of billable time from us;

  2. avoided about 2 days of downtime;

  3. they wouldn't have had to pay the ISP to send a technician, and;

  4. they wouldn't have purchased irrelevant equipment.

We recommended the equipment be returned so at least they won't be out that money.

If this HAD been an ISP problem, we would have diagnosed the network for free, as we don't charge for problems we can't or don't fix.

When you have a problem, please call us. We will save you time and money.

Tim Kearns – Glospey Computers
http://www.glospeycomputers.com/
Quintin S link
5/24/2022 11:37:12 am

Loved reading this thankk you


Comments are closed.

    Our Service

    We provide 24/7 computer repair and consultation service to residential and commercial clients at a time and place that work for the client.

    View my profile on LinkedIn

    RSS Feed

    Archives

    March 2021
    December 2020
    June 2020
    March 2020
    December 2018
    November 2018
    September 2018
    August 2018
    July 2018
    February 2018
    January 2018
    December 2017
    November 2017
    September 2017
    July 2017
    May 2017
    March 2017
    February 2017
    January 2017
    October 2016
    September 2016
    August 2016
    July 2015
    June 2015
    April 2015

    ​November 2015
    October 2015
    September 2015
    August 2015
    July 2015
    June 2015
    May 2015
    April 2015
    March 2014
    January 2014
    July 2013
    May 2013
    February 2013
    December 2012
    October 2012

Glospey Computers|Quality Service Since 2009

Now on Thumbtack

Agent Login