You might want to call Glospey Computers before you call your ISP!
Recently, I spent most of the day fixing a network problem for an existing client who had internet connection issues. The day before they (understandably, but in retrospect…incorrectly) called their ISP - internet service provider. The ISP sent out a tech to fix the problem. He sold our client equipment the client didn't need AND made the problem worse! This is an easy mistake for the un-knowing, as business networks are complex.
We got the call that following morning, I went with a network specialist there a bit after noon and had the entire store back up and running by 4. Most of that time was spent figuring out what had been done then fixing that rather than repairing the simple problem (that was done within the first hour).
Had we been called first, the client would have:
- saved over 2 hours of billable time from us;
- avoided about 2 days of downtime;
- they wouldn't have had to pay the ISP to send a technician, and;
- they wouldn't have purchased irrelevant equipment.
If this HAD been an ISP problem, we would have diagnosed the network for free, as we don't charge for problems we can't or don't fix.
When you have a problem, please call us. We will save you time and money.
Tim Kearns – Glospey Computers