Here at Glospey, it has become even more apparent over the last month or so how important customer service is to our business. Computer issues can cause a lot stress...they are not only necessary to run businesses but, very often, run our everyday lives. Losing the use of our computers affects every aspect of daily life and, because of this, we make it a point to be responsive to the needs of those who contact us for service. Here is a synopsis of the variety of problems we were able to help with just during the month of September!
A new client came to us because her previous IT company thought her project was too menial for them. We helped her build an interactive table of contents in her Word document. Then, we met with a prospective client who would like us to create a template in Excel so he doesn't have to type the same things over and over again. While some other companies feel these projects are not worth their time, to us, no project is too small, no question unworthy.
Another new client contacted us and originally wanted us to repair two old computers. Due to the age and condition of the computers, we would have recommended replacing both machines but due to budget constraints, this is not an option. We recovered the data from both of those computers and moved the data to a new external hard drive and repaired one of the computers. This will save her AT LEAST 50% of the cost of replacing both computers and that means she can buy the replacement machine that much sooner than expected. We helped her save money!
We recently got a call at 9:44 at night and the prospective client was surprised we answered! “You answered? Your site said you were open but I didn't believe it.” We were at the client's location 6 minutes after we hung up. Yes, we really are open late and we are responsive!
We can also help when you are buying a new machine or if you need a secure way to access your data remotely.
We can and want to be your one stop shop for all of your computer needs. Contact Glospey Computers and see how we can help you!
A new client came to us because her previous IT company thought her project was too menial for them. We helped her build an interactive table of contents in her Word document. Then, we met with a prospective client who would like us to create a template in Excel so he doesn't have to type the same things over and over again. While some other companies feel these projects are not worth their time, to us, no project is too small, no question unworthy.
Another new client contacted us and originally wanted us to repair two old computers. Due to the age and condition of the computers, we would have recommended replacing both machines but due to budget constraints, this is not an option. We recovered the data from both of those computers and moved the data to a new external hard drive and repaired one of the computers. This will save her AT LEAST 50% of the cost of replacing both computers and that means she can buy the replacement machine that much sooner than expected. We helped her save money!
We recently got a call at 9:44 at night and the prospective client was surprised we answered! “You answered? Your site said you were open but I didn't believe it.” We were at the client's location 6 minutes after we hung up. Yes, we really are open late and we are responsive!
We can also help when you are buying a new machine or if you need a secure way to access your data remotely.
We can and want to be your one stop shop for all of your computer needs. Contact Glospey Computers and see how we can help you!
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